We Stand By Our Commitments:
Freight Match, Inc. is driven by our passion to put people to work, and change lives every day. We are guided by our values , and stand by our commitments with our Customer Service Promise.
- Be optimistic: we believe there is a solution to every problem. We are innovative, discovering new ways to get results.
- Be passionate: We are committed to doing good, and will go above and beyond our customers expectations.
- Be accountable: We empower our people to take responsibility and have an impact.
- Be respectful: we listen and learn from each other, and embrace our diverse views and experiences.
- Be true: we are true to who we are, and what our customers needs.
Customer Service Promise:
At Freight Match, Inc., we promise to keep your business moving forward with professional solutions for ALL of your transportation needs. We also promise you a solid customer service experience, EVERY TIME! That’s why we’re proud to stand behind our 8-point Customer Service Promise.
- We will build and maintain regular, direct and thoughtful communication with your management and front-line supervisors
- We will not accept any assignment, without a clear understanding of every aspect of the job.
- We will ONLY assign professional staff who meet both Freight Match’s rigorous hiring standards, AND your specific requirements.
- We will meet or exceed all time commitments.
- We will proactively notify you of any service failures and work to provide straight-forward solutions to avoid their recurrence.
- We will partner with your management team to create staffing solutions that help you reduce risk, and grow your business.
- We will ensure you have an accurate understanding of Freight Match’s business practices, policies and capabilities.
- We will meet or exceed all DOT, compliance and safety standards for each FMI provided employee.
If we fail to live up to any of these standards, please call Freight Match, Inc President & CEO: Paul Zielinski, directly here.